Manage Your Subscription

Already a PacketSnitch Pro or Enterprise customer? You can manage your subscription — update your payment method, switch plans, view invoices, or cancel — right here. No account password required; we use your PacketSnitch install UUID or a single-use sign-in link emailed to the address you bought with.

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Option A: I have my install UUID

If you have PacketSnitch installed, the easiest path is to copy your install UUID from the desktop app (Settings → General → Copy Install ID) and paste it below. We’ll look up your customer account and take you straight to the Paddle management portal.

Install UUID Manage subscription

Don't know your UUID? Open PacketSnitch → Settings → General and click "Copy Install ID".

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Option B: Email me a sign-in link

If you don’t have the desktop app handy, enter the email address you used to purchase and we’ll send you a single-use sign-in link. The link expires in 15 minutes and can only be used once.

Email address Email me a sign-in link

We'll send a link to this address. Click it to sign in and manage your subscription.

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What can I do in the management portal?

Once you’re signed in, Paddle’s hosted portal lets you:

• Update your payment method — swap the card on file without losing your subscription.
• View invoices — download past receipts for your records.
• Cancel your subscription — cancel at any time; your license stays active until the end of the current billing period.
• Switch plans — upgrade from Pro to Enterprise, or downgrade (the proration is handled automatically by Paddle).

For Enterprise customers with multiple seats, signing in with any seat’s install UUID shows the entire customer account — every seat, the shared subscription, and the same set of management actions. Cancelling from any seat cancels the subscription for all seats.

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Questions?

If you’re having trouble signing in, or you need to update your email address, contact Marshall Whittaker.